Concierge Security and Front Desk Officers in Baltimore

Your lobby is the first impression of your building. A concierge security officer welcomes residents, tenants and guests while quietly keeping the wrong people out. On Site Police provides concierge and front desk security officers for apartment communities, condominiums and office buildings across Baltimore and Maryland. Our team is trained in de-escalation, first aid and CPR.

What concierge officers do

• Greet residents, tenants, visitors and vendors

• Control access to the building and verify guests

• Check in contractors, movers and deliveries

• Answer questions and give directions

• Respond to disturbances and contact police or emergency services when needed

Hospitality and security together

Concierge officers are customer-service first, but they are security officers. They notice who belongs and who doesn't, enforce access rules politely and firmly, and know how to calm tense situations. Residents and tenants feel welcomed, and your management team gets a reliable presence at the front door.

Where concierge security fits

• Apartment buildings

• Condominiums and HOA buildings

• Office and multi-tenant buildings

• Mixed-use properties with residential and retail

Coverage options

We're staffed 24 hours a day, so desk coverage can be built around daytime, evening or overnight hours. Need more than the lobby? Add mobile patrol or a roving unarmed officer for garages and grounds. See also Property Management Security.

Frequently asked questions

• What's the difference between a concierge and a concierge security officer? A concierge security officer combines front desk hospitality with security duties such as access control, visitor management and incident response.

• Can you cover the desk overnight? Yes. We're staffed 24 hours a day. Tell us your hours and we'll build a plan.

Staff your front desk Get a Free Quote or Call 410-591-9479